Terms and Conditions
RATES
Rates are calculated on a daily basis. The day of Pick Up is counted as Day 1 and the day of Drop Off is the last day regardless of the time of pick up and drop off, e.g. Pick Up at 1400 on 01 May and Drop Off at 1000 on 08 May is calculated as an 8 day hire.
MINIMUM HIRE PERIOD
For all rentals there is a minimum hire period of 7 days.
However, there are three exceptions when the minimum hire must be 14 days:
- For all vehicle picked up between 20 December and 02 January each year.
- For one way hires between Christchurch and Auckland or vice versa.
- For all vehicles picked up between 01 September and 23 October 2011 during the period of the Rugby World Cup.
LONG TERM HIRE DISCOUNTS
All clients with hires of 21 days or more are rewarded with discounted rates available on application.
MULTIPLE RENTALS
You may combine two or more separate rentals to qualify for the Long Term Hire Discounts indicated above.
ROAD USER CHARGE / DIESEL TAX
United does NOT charge you extra for the New Zealand Road User Charge / Diesel Tax.
ON ROAD ASSISTANCE
It is a client’s obligation to contact United Vehicle Rentals Ltd should any problems be experienced with the vehicle.
United Vehicle Rentals Ltd offers a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns - 0800 759 919.
DRIVER REQUIREMENTS
All drivers must be 21 years of age or older and hold a current valid driver's licence, to be produced at the start of the hire. A country of origin licence is acceptable, however non-English language licence holders must either carry an accurate English translation of their foreign driver’s licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United Campervan vehicle. No heavy vehicle, or other special category licence is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer. The English translation referred to must be issued by one of the following authorities:
- The New Zealand Translation Service
- A diplomatic representative at a High
- Commission, Embassy or Consulate
- The authority that issued your overseas driver’s licence
TRAFFIC INFRINGEMENTS
All traffic infringements are the responsibility of the hirer. Details of a credit card will be held, and charges made against it if necessary, to settle all traffic infringement notices (if any) incurred by the hirer with the New Zealand Traffic Authorities. If United pays the fine on the hirer's behalf a NZ$30 administration fee will be charged in addition to the fine imposed.
NON SMOKING
Smoking is not permitted in any United Campervans or Alpha Campervans vehicle.
ANIMALS
We regret that animals are not permitted to travel in any of United Vehicle Rentals’ vehicles.
ROAD RESTRICTIONS
Clients are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
North Island:
Ninety Mile Beach - Northland
North of Colville Township - Coromandel Peninsula |
South Island:
Skippers Canyon Road - Queenstown
Ball Hutt Road - Mt Cook |
VEHICLE SUBSTITUTION & DESIGN
We shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide you with a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer's design changes.
Arrival: Complimentary transfers between the Airport and Depot are available to Alpha Campervans and United Campervans clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
International Arrivals: Clients should use the phone located immediately inside the Door 8 exit of the Terminal and phone United Vehicle Rentals free on 0800 759 919, supplying their name, number of persons and the Terminal of Pick up.
Domestic Arrivals: Clients should phone United Vehicle Rentals free on 0800 759 919, using the phones available. They should supply their name, number of persons and the Terminal of pick up.
In all cases the United Campervans/Alpha Campervans identified transfer shuttle will be despatched to take them directly to the depot. The pick up point at each terminal will be advised by the United staff at the time of the call.
For Arrivals from Airport Hotels: Complimentary transfers by the United Shuttle are available from Airport Hotels. Clients should phone United Vehicle Rentals on 08007 59 919.
For Arrivals from Auckland City Hotels: For transfers from Downtown Auckland Hotels clients may use a taxi and will be reimbursed for the cost. United requests that clients use Discount Taxis, Telephone 492 1000. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by United on presentation of the receipt.
All Departures: Complimentary transfers are available to Auckland Airport or Auckland Airport Hotels by United Vehicle Rentals shuttle on termination of the hire. Taxi transfers to other destinations can be arranged, however these will be at the client's expense.
Arrival: Complimentary transfers between the Airport and Depot are available to Alpha Campervans and United Campervans clients, on demand, by mini coach shuttle operated by United Vehicle Rentals.
International and Domestic Arrivals: Using the phones provided, clients should phone United Vehicle Rentals free on 0800 359 010 and give their name, number of persons and the Terminal of pick up.
In all cases the United Campervans/Alpha Campervans identified transfer shuttle will be despatched to the them directly to the depot. The pick up at each terminal will be advised by the United Staff at the time of the call.
Arrivals from Airport Hotels: Complimentary transfers by the United shuttle are available from Airport Hotels. Clients should phone United Vehicle Rentals on 0800 359 010.
Arrivals from Christchurch City Hotels: For transfers from Downtown Christchurch Hotels, clients may use a taxi and will be reimbursed for the cost. Clients must pay the taxi driver and obtain a receipt. The cost of the taxi will then be reimbursed by United on presentation of the receipt.
All Departures: Complimentary transfers are available from to Christchurch Airport or Christchurch Airport Hotels by United Vehicle Rentals shuttle on termination of their hire. Taxi transfers to other destinations can be arranged, however these will be at the client's expense.